Terms of service

Terms of Service

Last updated: August 26, 2025

Overview

Welcome to Counselor, operated by Crea Marketing Services Pvt. Ltd. (“we,” “us,” “our”). We manage this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).

These Terms of Service (“Terms”) set out your rights and responsibilities when you access or use the Services. By visiting, interacting with, or making a purchase through our Services, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

1. Access and Account

By agreeing to these Terms, you confirm you are at least the age of majority in your jurisdiction, or you have consented to allow your minor dependents to use the Services.
To access or purchase from our store, you may be required to provide information such as your email, billing, shipping, and payment details. You represent that all information is correct, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. You may not transfer or sell your account.

2. Our Products

We strive to display accurate product descriptions and images, but product colors or appearance may vary due to your device settings.
We do not warrant that the products will meet your expectations.
We reserve the right to modify product descriptions, discontinue products, or limit sales at our discretion.

3. Orders

Placing an order constitutes an offer to purchase. Orders are accepted only when confirmed by us and after payment has been processed.
We may reject, modify, or cancel orders at our discretion. If so, we will notify you using the contact information you provided.
Purchases are subject to our Refund Policy.
You agree purchases are for personal use only and not for commercial resale or export.

4. Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged is the price at the time your order is placed.
Prices may differ between our online store, physical stores, or third-party platforms.
You agree to provide accurate, complete, and current billing and payment information.
By submitting payment, you represent that you are authorized to use the provided method and that all charges will be honored.

5. Shipping and Delivery

Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by carriers, customs, or circumstances outside our control.
Title and risk of loss transfer to you upon delivery to the carrier.

6. Intellectual Property

All content, including trademarks, logos, text, graphics, images, videos, and designs on the Services, are owned by Counselor / Crea Marketing Services Pvt. Ltd. or its licensors.
You may use the Services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, or exploit any materials without prior written consent.

7. Optional Tools

We may provide access to tools from third parties, offered “as is” without warranties or liability.
Use of such tools is at your own risk and discretion.

8. Third-Party Links

Our Services may link to third-party websites. We are not responsible for their content, policies, or practices.
Any transactions with third parties are solely between you and that third party.

9. Feedback

By submitting feedback, suggestions, or reviews (“Feedback”), you grant us a worldwide, royalty-free license to use, reproduce, and display such Feedback for any purpose.
You represent that you own the rights to your Feedback and that it does not infringe on any third-party rights.

10. Errors and Omissions

From time to time, information on our Services may contain errors, inaccuracies, or omissions.
We reserve the right to correct errors and update or cancel orders affected by such errors.

11. Prohibited Uses

You may not use the Services:

For unlawful, fraudulent, or malicious purposes.
To violate intellectual property rights.
To harass, abuse, or defame others.
To transmit viruses, spam, or harmful code.
To interfere with or bypass security features.

We reserve the right to suspend or terminate accounts for prohibited conduct.

12. Termination

We may suspend or terminate your access to the Services at any time without notice. Provisions that should survive termination (e.g., Intellectual Property, Indemnification, Limitation of Liability) will remain in effect.

13. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for purpose, or non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law, Counselor / Crea Marketing Services Pvt. Ltd. shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or replacement costs, arising out of your use of the Services or products.

15. Indemnification

You agree to indemnify and hold harmless Counselor / Crea Marketing Services Pvt. Ltd., its officers, employees, and partners from any claims, damages, or expenses arising from your use of the Services or breach of these Terms.

16. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain valid.

17. Entire Agreement

These Terms, along with our policies, constitute the full agreement between you and us and supersede prior agreements.

18. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without notice.

19. Governing Law

These Terms are governed by and construed under the laws of India. You agree to the exclusive jurisdiction of the courts located where Crea Marketing Services Pvt. Ltd. is headquartered.