Privacy Policy

Last updated: August 26, 2025

Counselor, a brand owned and operated by Crea Marketing Services Pvt. Ltd., manages this online store and website,
including all related information, content, features, tools, products, and services, to provide you, the customer,
with a curated shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or
make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict
between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection,
processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have
read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

· Contact details: name, address, billing/shipping address, phone number, email address.

· Financial information: credit/debit card details, payment method, transaction details, payment confirmation.

· Account information: username, password, preferences, and settings.

· Transaction information: items you view, add to cart, wishlist, purchase, return, exchange, or cancel.

· Communications: information you share with us, e.g., customer support inquiries.

· Device information: browser, IP address, network, device identifiers.

· Usage information: how and when you interact with or navigate the Services.

Personal Information Sources

· Directly from you: when you create an account, place orders, or contact us.

· Automatically: when you browse or use our Services, including through cookies and similar technologies.

· From service providers: who enable payment processing, shipping, analytics, or other functions on our behalf.

· From partners or third parties: who assist us in providing and improving our Services.

How We Use Your Personal Information

· Providing, tailoring, and improving the Services.

· Marketing & advertising.

· Security & fraud prevention.

· Communication.

· Legal compliance.

How We Disclose Personal Information

· With vendors and service providers.

· With marketing and business partners.

· With your consent or direction.

· Within our corporate group or affiliates.

· In connection with business transactions.

· For legal or security reasons.

Third-Party Websites and Links

· Our Services may include links to third-party websites or platforms. We are not responsible for their privacy or security practices.

Children’s Data

· We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.

Security and Retention of Your Information

· We take reasonable measures to protect your information, but no system is completely secure.

· We retain personal information only as long as necessary.

Your Rights and Choices

· Right to Access/Know.

· Right to Delete.

· Right to Correct.

· Right to Portability.

· Managing Communication Preferences.

Complaints

· If you have concerns about how we handle your personal information, please contact us. You may also contact your local data authority.

International Transfers

· Your information may be transferred, stored, and processed outside your country of residence.

Changes to This Privacy Policy

· We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Us

· 📧 eretail@creaindia.com

· 📞 9319666200